Frequently Asked Questions

You will need to provide a color copy of your identity document. Copies of a passport, driver’s license and other similar documents are suitable for this purpose. The document must contain the individual’s full name, date of issue and expiration date, place of birth and identification number of the individual, date of birth and the signature of the individual.

Official brokers have to follow the requirements of government regulators. One of these requirements is the verification of relevant documents from users. This procedure is called KYC (Know You Client) and helps to prevent fraud actions and money-laundering manipulations.

You can reset the password by pressing «Forgot password?» button. This will work in case you remember your login. If no, please contact our Support Centre.

You need to re-verify your account if:

• Your ID has been expired;
• You verified your account before the new EU Anti-Money Laundering Directives standards were implemented;
• You haven’t submitted your Proof of Address or answered the enhanced due diligence (EDD) questionnaire before;
• You used the old ID verification vendor to complete the ID verification;
• Your previous verification does not meet the requirements for the new EU Anti-Money Laundering Directives standards.
You will receive an email notification if you’re required to re-verify or submit additional information for your Seikum account.

If you are making a deposit in crypto, your deposit will be confirmed and credited to your account once it meets the minimum network confirmation requirement as specified by the Seikum system. Please be aware that these minimum requirements may vary for different cryptocurrencies. If you are using other payment methods, such as card or bank wire, we recommend you contacting your issuing bank support.

We offer a number of different methods to replenish your account, both replenishment through bank cards and replenishment with cryptocurrencies are available.

You can make a withdrawal from your personal account by selecting the convenient payment method, amount and details for withdrawal. Before confirming a request, make sure that there are sufficient funds in your account to make a withdrawal.

Seikum provides a diverse selection of crypto assets available for loans, along with competitive interest rates. You have the option to request to fixed-term loans that maintain consistent interest rates throughout the loan duration. We kindly request that you thoroughly review and accept the Seikum Loans Terms & Conditions before making use of our loan services.

You can request a loan by submitting a support request or by contacting our finance department directly. The decision to grant a loan is made after reviewing the trading account history.

Loan repayment is made by replenishing your trading account.

A margin call is initiated when a specific collateral-loan pair position reaches its margin call Loan-to-Value (LTV). This margin call LTV serves as an alert that the loan position is approaching the liquidation LTV. You have the option to respond by adding more assets as collateral to boost its value or by partially decreasing the outstanding loan amount, thereby reducing the LTV.

You are free to use the loan for various purposes, such as trading on the spot market, investing in Seikum products, but not for making withdrawals from your Seikum account.

The term CFD stands for “contract for difference”.

CFDs allow traders to take a position on whether the value of a financial market – such as a share, commodity, currency pair or stock index – will rise or fall in the short, medium or long term.
If a trader believes that the price in the market will rise, he will usually buy or “go long” and profit from each rise in price.
If a trader believes the price of an asset will fall, he or she will typically sell or “go short” and profit from each drop in price. If prices move against them, the trader will suffer a loss.
When using CFDs, traders do not own the underlying asset – they simply speculate on changes in its price. Thus, there are no physical dealer costs. CFDs are a leveraged product, meaning the trader only needs to make a small initial deposit to gain a much larger share of the market.

The index measures the aggregate price performance of a group of stocks, usually from a specific country. For example, the UK100 index (the underlying index of the FTSE 100) is an index of the 100 companies listed on the London Stock Exchange that have the largest market capitalization (highest value). Stock indices are designed to represent the entire stock market and thus track its changes over time.
Let’s look at an example. One of the most popular indexes in the world is the widely followed Dow Jones Industrial Average (US30 on xStation), which is calculated by combining 30 large US stocks into a single index value. If the index falls, it means the stock has lost value on average.
On the other hand, an increase in the index value means that the stock has risen in price. Traders can track changes in index values ​​over time and use them as a benchmark to compare their own portfolio performance.

A stock is a security that represents ownership of a corporation and represents a claim to a portion of its assets and earnings. This means that when you buy shares of a particular company, you become its owner. You own part of the company’s assets and have the right to participate in its income (get the right to receive dividends). Of course, there are many types of stocks, but it’s worth focusing on common stocks because they have the largest market share.

Commodities are generally natural resources that can be processed and sold. These include goods such as agricultural products, metals, energy, minerals and more.
It is important to note that the sale and purchase of commodities is usually carried out using standardized futures contracts on various exchanges. This means you don’t have to buy a barrel of oil and store it in your garden. It is enough to buy a futures contract to become a commodity trader. The most famous and oldest exchange is the Chicago Board of Trade (CBOT), where a trader can buy futures on common agricultural commodities, including wheat, corn, oats, rice, soybeans and many others. However, the fact that commodities are traded primarily through contracts has its consequences. Futures allow a trader to buy or sell a commodity without having to store it, allowing speculators to be part of the market.

Our Security Team has compiled a set of recommendations to bolster the security of your Seikum account. Please note that while these tips are valuable, they do not cover all aspects of online security. It’s crucial to remain vigilant and educate yourself about general online security practices.

• Verify the Website Domain
Be cautious of phishing sites that mimic Seikum’s domain or website to trick you into revealing your login credentials and personal information. Always double-check that you are on the official Seikum website before logging in.
• Use Unique Email and Password
Create strong, unique passwords for your Seikum account, and consider changing them regularly. Utilizing a secure password manager can help you manage your passwords effectively. Activate Two-factor Authentication (2FA)
• Implement Withdrawal Address Whitelisting
Avoid sending funds to unfamiliar addresses. By enabling the withdrawal address whitelist feature, your account can only withdraw to addresses listed in the whitelist.
• Secure Your Devices and Email Accounts
Lock your devices with fingerprint or passcode security measures. Refrain from installing software from unverified developers on your devices. If possible, consider using a dedicated device for Seikum and trading. Also, use a reputable email provider and activate 2FA for your email account.
• Utilize Reliable Antivirus Software and Keep it Updated
Subscribe to trustworthy antivirus software and ensure it stays up-to-date.
• Secure Your Internet Connection
Whenever possible, use a wired connection for enhanced security.
• Caution with Email Links and Attachments
Do not click on links or open attachments in emails from unknown sources.
• Protect Your Personal Information
Never disclose your personal information or Seikum account credentials to anyone.

These precautions will go a long way in ensuring the safety and integrity of your Seikum account.

Certainly, here’s a streamlined version of your security recommendations for a Seikum account:

• Use Strong Passwords: Regularly update and maintain a strong, confidential password. Avoid sharing it with anyone.
• Secure Your Devices: Employ up-to-date antivirus software and exclusively install apps and software from trusted, official sources.
• Beware of Impersonators: Exercise caution if someone claims to be a “Seikum employee.” Scammers often impersonate Binance staff to deceive users.
• Enable Withdrawal Address Whitelist: Ensure your account can only perform withdrawals to approved addresses listed in the whitelist.
• Activate Two-Factor Authentication: Enable two-factor authentication (2FA) using methods like SMS, biometrics, or the Seikum Authenticator app.

These measures will enhance the security of your Seikum account.

You can reset the password by pressing «Forgot password?» button. This will work in case you remember your login. If no, please contact our Support Centre.
In case you do not remember your email address or have lost access to it, you may be asked to complete an additional identity verification process and answer security questions.

• Check the Username and Profile:
All the emails used by Seikum administrators are placed only on seikum.com domain. No other symbols are used in domain name. Just official emails can be used to contact you. The only representative authorized to use personal chat with you is your personal manager which will be introduced to you before getting trading started.
• Be Skeptical of Unsolicited Messages:
If you receive unsolicited messages from someone claiming to be a Seikum representative, exercise caution. Seikum typically does not initiate contact with users via Telegram unless it’s in response to a specific support request.
• Verify Information:
Scammers may try to create urgency or fear to trick you into taking action. Before responding, independently verify any information they provide. Visit the official Seikum website or contact Seikum support through their official channels.
• Never Share Sensitive Information:
Seikum staff will never ask for sensitive information such as your password, private keys, or personal identification details through Telegram from unknown accounts which never contacted you before. If someone requests such information, it’s likely a scam.
• Use Official Channels:
To confirm the legitimacy of a message or communication, refer to Seikum’s official website or their verified social media channels. Official announcements and updates will be posted there.
• Beware of Phishing Links:
Be cautious of any links provided in Telegram messages, especially if they ask you to log in or provide personal information. Always check the URL to ensure it’s the official Seikum website.
• Double-Check Group Invitations:
Seikum may invite you to join unofficial Telegram groups that claim to be affiliated with Seikum. Verify the group’s authenticity before participating.
• Report Suspected Scammers:
If you suspect that someone is impersonating Seikum on Telegram, report the account to Telegram and Seikum immediately. Provide any relevant information, such as the username and chat history.
• Educate Yourself:
Stay informed about common scams and tactics used by scammers in the cryptocurrency space. Knowledge is your best defense against fraudulent schemes.
• Trust Your Instincts:
If something feels off or too good to be true, it probably is. Trust your instincts and err on the side of caution.
Remember that scammers are constantly evolving their tactics, so staying vigilant and informed is crucial to protect yourself from impersonation and phishing attempts.

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